TLS Online TPP Program

#Question id: 24267


Before you begin to compose a business letter, sit down and think about your purpose in writing the letter. Do you want to request information, order a product, register a complaint, or apply for something? Do some brainstorming and gather information before you begin writing. Always keep your objective in mind.

The main idea of the passage is that

#Aptitude
  1. planning is an important part of writing a business letter.
  2. business letters are frequently complaint letters.
  3. brainstorming and writing take approximately equal amounts of time.
  4. many people fail to plan ahead when they are writing a business letter.